FAQs

Before you make an order, you will need to browse or search for the item you are looking for. Use our menus or search box in order to find your items. To find out all about a product, click on the item to view the details. You can change the quantity you want by clicking the number in the quantity box. This number will automatically be set to 1, so if you click add to basket, 1 will be added. You can then continue shopping or go straight to checkout.

Once at the checkout you can either checkout as a guest, or sign up for an account. We would always recommend signing up for an account as it makes checking out easier next time by storing your billing and shipping addresses. This is a good time to point out, that we never store your credit card details and TheDivineMagick provides a secure shopping experience, so you can shop with confidence. You can also apply any discount codes on the checkout page.

We accept all major debit and credit cards as payment, including Visa and Mastercard via PayPal. Unfortunately, we are not able to process orders using cheque's or postal order'

Yes, at checkout you will be able to use a separate delivery address to your billing details.

Once you have placed your order with us (thank you!), you will receive a confirmation email to tell you your order has been received safely. If anything looks incorrect, contact us either on our Contact Us page or by sending us an email at sales@thedivinemagick.com and we will sort out any issues.

There is no online facility to make changes to an order once it has been placed, however if you contact us either on our Contact Us page or by sending us an email at sales@thedivinemagick.com and we will do our best to accommodate any request. We will not be able to make any changes to any orders that have already been packaged and dispatched.

All orders placed are despatched the same/next day where possible. This may take longer if you have placed any backorders and we need to wait for stock. We despatch all orders we recieve Monday to Friday the next day. Orders placed on a Saturday or Sunday will be despatched on Monday.

If your order has not been processed, we may be able to cancel your order before it is despatched. Please contact us either on our Contact Us page or by sending us an email at sales@thedivinemagick.com with the subject line "Cancellation". If your order has already been despatched, please follow the returns procedure and we will sort out your refund as soon as we receive the items back.

UK - Orders placed should arrive within 3 days.

If your order has been despatched but hasn't arrived within the expected time period, please contact us either on our Contact Us page or by sending us an email at sales@thedivinemagick.com and we will look into it for you.

We offer a 30 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition. This is in line with The Consumer Protection (Distance Selling) Regulations 2000. We are happy to refund or exchange your order, but we cannot issue credit onto your customer account at this time. Contact us either on our Contact Us page or by sending us an email at sales@thedivinemagick.com if you need to process a return.

If you are unhappy with your goods, you can return them for a full refund, providing they are in a saleable condition, within 30 days of receipt by contacting us either on our Contact Us page or by sending us an email at sales@thedivinemagick.com . Please provide the details of your order number, reason for return, and if you would like a refund or replacement. We will then send you instructions on how to return the product. Once the product has been returned to us, we will issue a refund. The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing. If you require an exchange, make sure you include details of the product you want in your returns parcel.

Once we have received your item, we will process the refund. This should appear on your bank statement within 5 working days.

Orders can be made on the website 24 hours a day, 7 days a week. If you send us an email, we will look to reply to you within 4 hours unless it is a weekend, when we will respond to your email on Monday.

We have a policy that ensures you, as a customer can shop with us with confidence, knowing that we have researched our supply chain to the fullest possible extent. We only deal with suppliers that have a strong ethical policy in place, which avoids the use of child labour, operates a fair trade policy and are against testing products on animals. We also ensure that all products we source come from sustainable supplies. All of the packaging we use is eco friendly and recyclable where possible (unless reusing packaging), to ensure our impact on the environment in getting our products to you is as minimal as possible. We also ensure that any packaging that we receive from our suppliers is recycled and reused at all possible opportunities. So please don't be offended if you receive items in reused boxes it is better for our planet.

We want to make all our customers happy - If you cannot find an answer to your question, please contact us either on our Contact Us page or by sending us an email at sales@thedivinemagick.com and we will reply to your email within 4 hours, unless you have emailed on a Saturday or Sunday, in which case we will respond on Monday.